BASIC TROUBLESHOOTING

Basic Cleaning Kit
Mop Bucket / Wash Tub / Plastic Tray Small Phillips Screwdriver (optional)
Fantastic Spray Cleaner "Pointed" Tweezers
Coffee Filters (lint free paper) Fingernail File
Shop Rags (blue paper towels) Q-tips
Rubber Gloves (Nurse's Office?) Rubbing Alcohol
 
Printers - Cleaning
600 series cleaning kit
  • This kit comes with new cartridges. Read the directions!
Manual Cleaning
  • Clean the Cartridges
  • Clean the Print heads
  • Clean the Carriage Bar & Encoder Strip (gently)
Printers Trouble Shooting
If paper will not pick up
  • Remove the Paper Tray
    • Look for foreign objects
  • Check the Tension bars
  • Check Paper switch for Banner or Cut Sheet
Nothing comes out when I send a print job
    Check Software Controls
  • With Mac, is the print queue stopped?
  • With Mac, is the printer plugged into the modem port (not the printer port)? This is for stand-alone printers, not networked.
  • With Windows, is the printer shared and the print server turned on?
  • With Windows, are you logged in? If you are not logged in, you cannot print to any networked printers.
  • With Windows, is the printer marked work offline?
  • With Windows, if all your printers have disappeared, reboot your computer.
Keyboards Cleaning
  • Squirt the rag/cloth and rub the keys.
  • Flip the keyboard upside down and shake vigorously
  • Use tweezers to pull out the big stuff and to get the dust bunnies
  • If you spill a soda or coffee in your keyboard, DO NOT WAIT for a tech. Take the bottle of alcohol with the keyboard to a sink and poor the alcohol over the spill and let it run out the bottom. Invert the keyboard over a cloth and let it drain and dry for a day. If you don't have alcohol, use tap water, shake out the excess, invert it on a cloth, and let it dry 4-5 days before using. DON'T plug it in wet!!! (duh)
  • If a child throws up in a keyboard, throw it away!
Keyboards Trouble shooting
    Is it plugged in?
  • With Windows, most of the time, you must restart the computer to activate a keyboard or a mouse. You might actually harm the Motherboard by unplugging and plugging in keyboards and mice with the computer on.
  • With Macs, plug and unplug as needed.
Monitors Cleaning
  • Turn it off!
  • Unplug it!
  • Squirt the rag, not the monitor.
Monitors Trouble shooting
  • Is it turned on, plugged in?
  • Is the bright and contrast turned up?
  • Check the connection in the back.
  • Check for any bent pins.
  •  Always pull straight out and push straight in! If you feel ANY resistance, STOP! Check for bent pins. (This is a great RULE of THUMB for any computer connections.)
Mouse Cleaning
  • Don't soak mouse balls in water or alcohol!
  • Use hand soap and water on mouse balls.
  • Interior cleaning
    • Alcohol and Q-tip to scrub. If you need more scrubbing power, pull the cotton swab off one end, and use the paper stick.
    • Use tweezers to remove the dust bunnies.
  • Mouse pads?
    • With cloth, scrub lightly, shake off, throw away after they have outlived their usefulness.
    • With plastic, scrub lightly. If it feels very slick then throw away.
Mouse Trouble Shooting
  • Is it plugged in?
    • With Windows, most of the time, you must restart the computer to activate a keyboard or a mouse. You might actually harm the Motherboard by unplugging and plugging in keyboards and mice with the computer on.
    • With Macs, plug and unplug as needed.
  • Check the connection in the back.
  • Is the BALL still in the mouse?
  • Does it jump, click when moving, or the arrow stop moving? Clean it.
  • Check for any bent pins.
  • Always pull straight out and push straight in! If you feel ANY resistance, STOP! Check for bent pins. (This is a great RULE of THUMB for any computer connections.)
  • Can you hear a click when you depress the clicker?
Computers General maintenance
  • With a covering, please do nothing fancy (i.e an old sheet). NOTHING PLASTIC!
    • Especially if near a chalk board.
    • Especially over weekends or long holidays, not necessary over night.
    • If you cover, TURN IT OFF! The monitor AND the computer!
  • REBOOT at least once a day.
    • This does remarkable things like letting your computer do some house keeping. It deletes temp files, memory cache, internet cache.
    • It should improve slow response times and printer response as well.
    • In general, it helps clean out the electronic cobwebs that build up in the computer's memory.
  • Anti-Virus Live Update
    • DO IT!
    • As your computer notifies you that it is needed, allow it to happen. If you have trouble connecting, open a browser window and it will work better.
  • Virus Scanning
    • DO IT! Occasionally, once a week or so.
    • Windows
      • My Computer > Right click on Drive to scan > scan OR
      • Start > Programs > Norton's Anti-Virus Scan Drive
    • Mac
      • From your Launcher or Hard drive, find your Norton's or SAM Anti-Virus software. Run it. Macs have many fewer viruses, but the ones that are there may be harder to diagnose.
    • Scan Disk (Windows)
      • DO IT!
        • BUT you must first turn off your screen saver or set to 20-30 minutes.
          • Windows > Right Click on desktop Properties > Screen Saver TAB > change screen saver to NONE.
      • Start > Programs > Accessories > System Tools > Scan Disk
        • It should take about 20-30 minutes depending on the state of your computer.
        • This fixes registry problems, shortcuts, and lost file clusters.
        • During a Blue Screen Scandisk, IF you get a message about lost clusters, etc.
          • SKIP UNDO
          • DELETE
    • DeFrag (Windows)
      • Once every 6 weeks or so. Student Stations may need it more often.
Mac Specific General Maintenance
  • Zap the Pram
    • When you first turn on the computer
      • Immediately hold down Apple Option P R all together!
      • Continue to hold until you hear the startup tones 2 more times. If you see the OS Screen, you weren't fast enough! Try again!
  • Rebuild the desktop with extensions off
    • As soon as you hear the startup tones, hold down the shift key. If you have been zapping, after the 3rd set of tones:
      • Continue to hold down the shift key until you see Extensions Off on the screen. Don't talk, don't visit, FOCUS!
      • Immediately shift fingers to Apple Option (only). Continue to hold these 2 keys down until the screen asks 'Are you sure you want to rebuild the desktop?'
      • Click OK
      • Depending on the state of your computer, this may take a while. You should see a progress bar/meter to indicate the status.
      • When it finishes, you will need to RESTART your computer one more time. It will rebuild the desktop one more time on its own. (Let it!)
  • If you zap the Pram more than 3 times at once, you will also reset your date, time and network connections. You would then go to the control panels and reset those choices (advanced class).

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